Overview
CareSphere offers a comprehensive suite of health insurance options, each designed to support the varied needs of our employees and their families. From core medical coverage to dental, vision, and critical illness protection, our benefit plans prioritize your wellness, flexibility, and financial security.
Employees can choose from the following benefit plans:
WellCare, FlexCare, KeyCare, VitalCare, MV 6500, Critical Care (Voluntary), Delta Dental, VSP Vision, ExtraCare Low
All plans are conveniently managed through the HealthWallet App, which gives you access to digital ID cards, benefit details, and provider networks at your fingertips.
Who Is Eligible
All full-time CareSphere employees are eligible to enroll in health insurance plans:
During Onboarding | During the annual open enrollment period | After a qualifying life event |
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list of qualifying life events:
Marriage or domestic partnership, Divorce or legal separation, Birth or adoption of a child, Death of a dependent or spouse, Gain or loss of other coverage, Change in dependent eligibility, Change in employment status, Significant cost or coverage change, Relocation, Court order, Loss of Medicaid or CHIP eligibility, Enrollment or disenrollment in Medicare.
What the Benefit Includes
Each plan offers different levels of medical, prescription, and supplemental coverage:
You Can find all Summaries in this PDF Download
Medical Plans
WellCare
Designed for preventive care and basic outpatient services
Includes office visits, labs, x-rays, urgent care, and prescription discounts
Uses PHCS network for in-network services
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FlexCare
Enhanced preventive care and outpatient services
Includes labs, x-rays, imaging, and surgical outpatient services
Some hospital indemnity benefits
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KeyCare
Higher-level outpatient and inpatient hospital benefits
Includes physician services, anesthesia, diagnostic services, and urgent care
Additional surgical and hospitalization indemnity benefits
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VitalCare
Comprehensive coverage for outpatient, emergency, and inpatient services
Includes surgical services, mental health coverage, ICU, and ER
Higher indemnity payments for hospital stays and emergency situations
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MV 6500 (Minimum Value Plan)
Includes preventive care, doctor visits, prescriptions, labs, and ER
Highest level of indemnity support for inpatient and ICU stays
Offers minimum essential coverage for ACA compliance
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Voluntary Plans
Critical Care
Lump-sum payments for covered illnesses like cancer, stroke, and heart attack
Coverage amounts up to $15,000
Helps cover out-of-pocket expenses during a serious diagnosis
CRITICAL CARE 10,000
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CRITICAL CARE 25,000
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ExtraCare Low
Hospital confinement and surgery support
Provides daily benefit payments for hospital stays
Includes surgical indemnity, outpatient, and physician services
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Dental & Vision Plans
Delta Dental
Annual max benefit: $1,500
Covers preventive, basic, and major services (cleanings, fillings, crowns)
Orthodontics coverage available for dependents
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VSP Vision
One exam every 12 months
Coverage for lenses and frames or contact lenses
Access to VSP's national provider network
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Common Benefits Across All Medical Plans
Access to PHCS provider network (www.multiplan.com)
24/7 virtual urgent care and mental health via Recuro Health
Use of HealthWallet App for benefits access
No network restrictions for dental and vision plans
How It Works
Choose Your Plan during onboarding or open enrollment based on your needs
Enroll in medical, dental, vision, and/or voluntary benefits
Download the HealthWallet App to view digital ID cards, access Recuro Health, and locate providers
Visit In-Network Providers to maximize benefits and avoid out-of-network charges
Use Recuro for Virtual Care: 24/7 urgent care and mental health services via app or phone
Receive Services and present your insurance ID at provider visits
Monitor Claims and usage via HealthWallet and provider portals
How to Access or Apply
New to Enrollment?
If this is your first time enrolling, please begin by registering at the following link: Registration
During registration, you may be asked to provide personal information along with the company identifier: Caresphere
Already Registered?
Log in to review and update your benefit elections here: Login
Contacts & Support
Medical Benefits General Support | EMAIL: support@fbanational.com / Call: (516) 726-9827 |
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Recuro Virtual Health: | 1-855-673-2876 |
MultiPlan PHCS Network: | 1-800-457-1309 |
Prescription Program: | |
Delta Dental: | 1-800-452-9310 |
VSP Vision: | 1-800-877-7195 |
Find a Provider: | www.multiplan.com (PHCS network) |
General Benefits Support: | Check the HealthWallet App |
FAQ
What health insurance plans does CareSphere offer?
CareSphere offers WellCare, FlexCare, KeyCare, VitalCare, MV 6500, Critical Care (Voluntary), Delta Dental, VSP Vision, and ExtraCare Low.
Who is eligible to enroll in CareSphere's health insurance plans?
All full-time CareSphere employees are eligible to enroll during onboarding, the annual open enrollment period, or after a qualifying life event.
What are some examples of qualifying life events?
Qualifying life events include marriage, divorce, birth or adoption of a child, death of a dependent, and changes in employment status.
How can I access my health insurance benefits?
You can manage your benefits through the HealthWallet App, which provides access to digital ID cards, benefit details, and provider networks.
Do I need to carry a physical insurance card?
No, you can use your digital card via the HealthWallet app.
What should I do if I don't sign up for coverage?
If you don’t actively enroll in a health plan during your onboarding or open enrollment period, your coverage will be automatically waived. This means you will not have insurance through CareSphere unless you experience a qualifying life event that allows you to enroll later.
How often can I use vision or dental services?
You can have an eye exam every 12 months with VSP Vision and two cleanings per year with Delta Dental.
Is MV 6500 considered major medical insurance?
Yes, MV 6500 is a Minimum Value Plan that meets ACA guidelines.
Can I use any doctor for my health insurance?
To avoid out-of-network costs, you should use PHCS providers.